Our Location

Point 4, Second Junction
Nii Darko St, North Kaneshie
Accra

Mondays – Fridays 08:00 – 17:00
Saturdays 08:00 – 14:00

Sundays Closed

Let's Talk

Phone
+233 30 227 9940
+233 54 600 6150
+233 59 617 8871

Email
business@powertools-mall.com

Contact an expert

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Frequently asked questions

How can I contact customer support?

You can reach our customer support team via email, message box or phone. Our support hours are Monday to Friday, 8 AM to 5 PM. Contact details are available on this page.

What should I do if I receive a damaged or defective tool?

If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll arrange for a replacement or refund and cover any return shipping costs.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log into your account on our website to check the status of your order at any time.

Can I change or cancel my order after placing it?

If your order hasn’t shipped yet, we may be able to change or cancel it. Please contact customer support as soon as possible with your order number and request.

What if I have questions about using a product I purchased?

Our support team can help with product usage questions or direct you to manufacturer resources. Just reach out with your product name and concern; we’re here to help!